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Thursday, May 16 • 3:40pm - 4:30pm
Let Reference Ring: Transforming and Rebranding Reference Services

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Librarians from Westminster College will share their process for transforming and rebranding reference services. The presenters will offer an alternative and more flexible staffing schedule, introduce a dynamic Google Sheet that streamlines staffing workflow, and highlight marketing efforts to expand awareness of services. They will discuss the challenges of the new model as well as the successes—increased use of services, improved consistency in staffing, and greater freedom for librarians. 

avatar for Chloe Barnett

Chloe Barnett

Reference & Instruction Librarian, Westminster College, Giovale Library
avatar for Valerie Burnett

Valerie Burnett

Systems Librarian, Westminster College, Giovale Library
avatar for Erin Merrill

Erin Merrill

Student Engagement Librarian, Westminster College

Thursday May 16, 2019 3:40pm - 4:30pm MDT
Eagle Room 300 A
  (5) Academic Librarianship, Speaker / Panel Session
  • Topic Tags Reference Services, Marketing, Technology, Transforming Libraries
  • Objective 1 Attendees will consider ways to improve reference services by reflecting on and evaluating a new reference model.
  • Objective 2 Attendees will discover customizations in Google Drive to organize, streamline, and track reference staffing in real time.
  • Objective 3 Attendees will examine existing marketing practices and identify ways to market reference in their own libraries.