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Thursday, May 16 • 3:40pm - 4:30pm
Using Focus Group Feedback: How the UVU Fulton Library Incorporated Feedback to Make Improvements and Reach More Students

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In 2018 the UVU Fulton Library partnered with Institutional Research to run a Library Research Focus Group. They had 15 participants in two sessions. Students gave feedback on what was stressful about research, where they looked for help, and what barriers they experienced asking for help in the library. Using detailed qualitative data the Fulton Library addressed student concerns in instruction, wayfinding, and marketing reference services differently to tackle students’ needs. 

avatar for Mary Naylor Stephens

Mary Naylor Stephens

Utah Valley University, Fulton Library
Utah Valley University Library
avatar for Annie Smith

Annie Smith

Utah Valley University, Fulton Library
I have been a reference and instruction librarian at UVU's Fulton Library since 2008. I am the library's reference coordinator, social media maven, and perform many other duties as assigned.

Thursday May 16, 2019 3:40pm - 4:30pm MDT
Eagle Room 200 B
  (5) Academic Librarianship, Speaker / Panel Session
  • Topic Tags Assessment and Evaluation, Marketing, Partnerships and Collaboration, Reference Services
  • Objective 1 Audience will learn what current undergraduate students thought about research projects and processes in their classes, and what they reported their information seeking behavior to be.
  • Objective 2 Audience will learn what barriers current undergraduate students experienced in the library, and how to address them
  • Objective 3 Audience will learn how to partner with other campus entities to receive high quality student feedback