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Friday, May 17 • 2:30pm - 3:20pm
A Time to Help: Painlessly Assisting Patrons with Legal Questions at the Reference Desk

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Reference librarians, especially in public libraries, often encounter legal research questions. You don’t need to be a law librarian to direct your patrons toward useful research resources! Many free resources are available to help patrons research their legal questions. Reference librarians can develop strategies to direct patrons to appropriate resources and triage patrons to other locations for assistance to improve user experience in their libraries.

avatar for Annalee Hickman

Annalee Hickman

Faculty Services Librarian, Brigham Young University, Howard W. Hunter Law Library

Iantha Haight

Research Librarian, BYU Law Library

Friday May 17, 2019 2:30pm - 3:20pm MDT
Eagle Room 200 A
  (6) Public Librarianship, Speaker / Panel Session
  • Topic Tags Government Documents and Services, Public Services, Reference Services
  • Objective 1 Learn generally applicable strategies for answering legal questions at the reference desk in any type of library.
  • Objective 2 Learn about the free online resources that can help library patrons with legal research questions.
  • Objective 3 Learn about potential locations to refer library patrons to when their legal research needs exceed free online resources.

Attendees (5)