2019 Utah Library Association Conference

Living with kindness, empathy and love provides benefits for both the giver and receiver. Studies show that these types of expression might slow aging, decrease pain and create a higher sense of emotional warmth that reduces stress and heart-health risks. For those on the receiving end, a greater sense of inclusion and value contribute to stronger emotional brand engagement. Workplaces with a “kindness, empathy and love culture” have lower staff turnover and greater effectiveness. This culture ripples out from individuals to others in the workplace, to patrons and throughout the community. Our goal with this concept is to take great customer service to up a notch to a more genuine style that focuses on individual needs.

Sponsored by EBSCO Information Services and underwritten by an UPLIFT Grant from the Utah State Library. Travel and other expenses sponsored by the Salt Lake City Public Library System.