2019 Utah Library Association Conference

Emotional intelligence is an emerging characteristic required of great leaders and dynamic thinkers. Often times we allow our own personal biases to affect our interactions with both patrons and staff. In an effort to mitigate our own emotions this Lightning Talk will teach participants the meaning of emotional intelligence and how to incorporate it into our daily work lives.

In this session, we will discuss how to develop a social media strategy that works for your library. Objectives include: 

• Learning how to utilize the free resources of Instagram and Facebook to build your library’s brand.
• Using social media as a means to boost program and circulation numbers.
• Understanding how your online presence can impact the community and fulfill your customer service goals.