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Reference Services [clear filter]
Thursday, May 16

11:00am MDT

Inclusion: Using Feminist Pedagogy in Librarianship
This session will discuss what feminist pedagogy is and how it can be applied to library work.  As an educational approach, feminist pedagogy is a way to provide inclusion and social justice in libraries.  We will talk about how it can be used specifically in library instruction and reference interactions.  The session will include definitions, descriptions, examples of feminist pedagogy, hands-on activities, and a discussion of how feminist pedagogy can cultivate learning and social change. 


Connie Lamb

Brigham Young University, Harold B. Lee Library
Harold B. Lee Library, Brigham Young University

Thursday May 16, 2019 11:00am - 11:50am MDT
Eagle Room 300 A
  (5) Academic Librarianship, Speaker / Panel Session
  • Topic Tags Inclusion, Instruction, Reference Services
  • Objective 1 Understand what feminist pedogogy is
  • Objective 2 Learn how to apply feminist pedagogy to library instruction and reference
  • Objective 3 Understand how inclusion and social justice applies in libraries

1:30pm MDT

Sorting Through the Confusion: Mis-attribution of Authors in HathiTrust, Project Gutenberg, and Other Online Resources
We already know about the misinformation we can find in Wikipedia and other online sources. But what about mistakes in GoogleBooks and the Internet Archive? Or even HathiTrust and Project Gutenberg? What sites perpetuate mistakes from the past? This presentation describes what one librarian discovered during the building of a Victorian women authors database. It will include a discussion of how these mistakes might be blindsighting users, and ways to stop the perpetuation of mistakes. 

avatar for Valerie Buck

Valerie Buck

Associate Librarian, Brigham Young University, Harold B. Lee Library

Thursday May 16, 2019 1:30pm - 2:20pm MDT
Eagle Room 300 A
  (5) Academic Librarianship, Speaker / Panel Session

3:40pm MDT

Let Reference Ring: Transforming and Rebranding Reference Services
Librarians from Westminster College will share their process for transforming and rebranding reference services. The presenters will offer an alternative and more flexible staffing schedule, introduce a dynamic Google Sheet that streamlines staffing workflow, and highlight marketing efforts to expand awareness of services. They will discuss the challenges of the new model as well as the successes—increased use of services, improved consistency in staffing, and greater freedom for librarians. 

avatar for Chloe Barnett

Chloe Barnett

Reference & Instruction Librarian, Westminster College, Giovale Library
avatar for Valerie Burnett

Valerie Burnett

Systems Librarian, Westminster College, Giovale Library
avatar for Erin Merrill

Erin Merrill

Student Engagement Librarian, Westminster College

Thursday May 16, 2019 3:40pm - 4:30pm MDT
Eagle Room 300 A
  (5) Academic Librarianship, Speaker / Panel Session
  • Topic Tags Reference Services, Marketing, Technology, Transforming Libraries
  • Objective 1 Attendees will consider ways to improve reference services by reflecting on and evaluating a new reference model.
  • Objective 2 Attendees will discover customizations in Google Drive to organize, streamline, and track reference staffing in real time.
  • Objective 3 Attendees will examine existing marketing practices and identify ways to market reference in their own libraries.

3:40pm MDT

Using Focus Group Feedback: How the UVU Fulton Library Incorporated Feedback to Make Improvements and Reach More Students
In 2018 the UVU Fulton Library partnered with Institutional Research to run a Library Research Focus Group. They had 15 participants in two sessions. Students gave feedback on what was stressful about research, where they looked for help, and what barriers they experienced asking for help in the library. Using detailed qualitative data the Fulton Library addressed student concerns in instruction, wayfinding, and marketing reference services differently to tackle students’ needs. 

avatar for Mary Naylor Stephens

Mary Naylor Stephens

Utah Valley University, Fulton Library
Utah Valley University Library
avatar for Annie Smith

Annie Smith

Utah Valley University, Fulton Library
I have been a reference and instruction librarian at UVU's Fulton Library since 2008. I am the library's reference coordinator, social media maven, and perform many other duties as assigned.

Thursday May 16, 2019 3:40pm - 4:30pm MDT
Eagle Room 200 B
  (5) Academic Librarianship, Speaker / Panel Session
  • Topic Tags Assessment and Evaluation, Marketing, Partnerships and Collaboration, Reference Services
  • Objective 1 Audience will learn what current undergraduate students thought about research projects and processes in their classes, and what they reported their information seeking behavior to be.
  • Objective 2 Audience will learn what barriers current undergraduate students experienced in the library, and how to address them
  • Objective 3 Audience will learn how to partner with other campus entities to receive high quality student feedback
Friday, May 17

11:00am MDT

Legal Inclusion for All
Utah courts are flooded with legal filings from self-represented parties.  The Utah Committee on Legal Inclusion (UCLI) is teaming up with the Utah State Library to educate librarians and provide a statewide marketing program designed to educate librarians in the state about use of the Online Court Assistance Program (OCAP). The goal is to increase citizens’ access to justice and to help self-represented persons.  It is designed so that non-lawyers can prepare the necessary documents to file in Utah Courts.  Additionally, by advertising your library as a resource for use of the OCAP forms, you can increase the relevance of your library in your community.   UCLI’s goals of increasing access to justice and ensuring that all citizens of Utah have access to the courts is also achieved given that many marginalized populations use local libraries as their primary resource for information, internet and other valuable information. 


S. Grace Acosta

Utah State Library Division
Ms. Acosta is an AV-rated lawyer experienced in trial, arbitration and mediation who has been named among Utah’s Legal Elite for the past several years. Her practice areas include, workers compensation law, insurance defense, coverage, insurance bad faith, real estate, torts, appellate... Read More →

Friday May 17, 2019 11:00am - 11:50am MDT
Eagle Room 300 B
  (6) Public Librarianship, Speaker / Panel Session
  • Topic Tags Inclusion, Transforming Libraries, Reference Services
  • Objective 1 Learn about use of the Court On Line Assistance Program (OCAP)
  • Objective 2 Increase citizens' access to justice
  • Objective 3 Learn to help self-represented persons use online legal resources

2:30pm MDT

Solving Family and Local History Mysteries Using Utah Digital Newspapers
Do you help patrons who are searching for information to solve family history mysteries? Or assist patrons with an interest in the local history of a small town in Utah? You can find this type of information in Utah Digital Newspapers (UDN), containing nearly 3.5 million newspaper pages dating back to 1850. This presentation will include an overview of UDN with a focus on how you can use UDN to find family or local history information. Tips for conducting research using UDN will also be shared. 

avatar for Jeremy Myntti

Jeremy Myntti

Associate University Librarian, Metadata and IT, Brigham Young University
avatar for Rebecca A. Wiederhold

Rebecca A. Wiederhold

Technical Services Archivist, Brigham Young University
Rebecca Wiederhold received her MLS degree from University of North Texas, and also has Graduate Academic Certificates in Digital Content Management and Advanced Management for Libraries. First introduced to the library industry through her work in the Bibliographic Services division... Read More →

Tina Kirkham

University of Utah, J. Willard Marriott Library

Friday May 17, 2019 2:30pm - 3:20pm MDT
Eagle Room 200 B
  (4) General Librarianship, Speaker / Panel Session
  • Topic Tags Digital Libraries/Digitization, Genealogy, Local History, Reference Services
  • Objective 1 Attendees will learn how Utah Digital Newspapers can be used to help patrons conduct family and local history research
  • Objective 2 Tips and tricks for using UDN for research will be shared.
  • Objective 3 Learn how you can help support the UDN program to continue growing this database.

2:30pm MDT

A Time to Help: Painlessly Assisting Patrons with Legal Questions at the Reference Desk
Reference librarians, especially in public libraries, often encounter legal research questions. You don’t need to be a law librarian to direct your patrons toward useful research resources! Many free resources are available to help patrons research their legal questions. Reference librarians can develop strategies to direct patrons to appropriate resources and triage patrons to other locations for assistance to improve user experience in their libraries.

avatar for Annalee Hickman Pierson

Annalee Hickman Pierson

Head of Reference and Faculty Services, Brigham Young University Law Library
Annalee Hickman Pierson joined the law library faculty in 2016 after completing a J.D. at Brigham Young University. As Head of Reference and Faculty Services, she oversees legal reference and faculty services, provides faculty research assistance and support, and writes scholarship... Read More →
avatar for Iantha Haight

Iantha Haight

Research Librarian, Brigham Young University Law Library

Friday May 17, 2019 2:30pm - 3:20pm MDT
Eagle Room 200 A
  (6) Public Librarianship, Speaker / Panel Session
  • Topic Tags Government Documents and Services, Public Services, Reference Services
  • Objective 1 Learn generally applicable strategies for answering legal questions at the reference desk in any type of library.
  • Objective 2 Learn about the free online resources that can help library patrons with legal research questions.
  • Objective 3 Learn about potential locations to refer library patrons to when their legal research needs exceed free online resources.

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